PET Finder 4G

Download User Manual PDF

Frequently asked questions

Technical Sheet PDF

QUICKSTART-GUIDE

Please follow these simple steps:

1. Charge your device

• Before first usage fully charge your device

2. Activate your built-in
SIM card

• Choose a subscription duration
• Select a service package (optional)
• Make payment

Activate now

3. Go outside for first usage

• Go outside and turn on the device
• Walk around for several minutes
• The device calibrates itself automatically

4. Locate your device

• Download the FINDER Portal App

Google play store icon for downloading the paj finder portal app

or

• Access the FINDER Portal through your desktop browser

FINDER Portal Instructions

FAQ – PET Finder 4G

How can I power on and off the PET Finder 4G device?

Enlarged view of power on off switch on PET Finder 2023 version

In order to turn the device on, hold the on/off button down for 5 seconds until the big green LEDs light up. And to turn it off, press the button 3 times within 3 seconds. When the device turns off, the two small LEDs (red and blue) will light up again briefly.

What do the LED indicators on the PET Finder 4Gsignify?

Signal	Meaning
The small blue LED is flashing	The FINDER searches for a GPS signal – once connection is successful, the LEDs will turn off again.
The small red LED is flashing	The FINDER searches for an internet connection – once connection is successful, the LEDs will turn off again.
The small LEDs are flashing	Once the charging cable is connected, the small LEDs will start blinking. Once the FINDER is completely charged, the red LED will be permanently lit. (Once the charging cable is connected, the FINDER is automatically switched on)
All LEDs are off	The FINDER is switched off/ is in standby mode. If you wish to check whether the device is switched on, please use the functionality check.
The big LEDs are flashing	The FINDER is turned on, or it is dark, and the light function has been activated. In order for the LEDs to flash in the dark, activate the light function in the Finder Portal.

How can I operate the FINDER Portal ?

Please have a look at our

FINDER Portal Manual

Why isn't the route recording feature working?

If the route recording is not working please try to restart your device.

Why is my GPS tracker not connecting to the FINDER Portal?

Make sure your FINDER is charged & switched on.To assist the connection, move the FINDER (short walk/drive) and restart if needed. If the FINDER still doesn’t connect, contact our support.

Why aren't the alarms activating?

Ensure your device has a stable network connection & perform a power cycle by turning the device on and off.If it still doesn’t work please contact our support team .

Why won't the battery charge?

Try using a different wall plug or charging cable, and ensure to turn on and off the device as part of the troubleshooting process