Support

We need the ID number of your FINDER and the e-mail address with which you registered in the FINDER portal or placed the order. This will be compared directly with our system to ensure that your request can be processed more quickly. Please also have your registered address ready for data comparison.

This guarantees that only you as the owner have access to the information.

The seal on the Amazon order was already open:

First of all, we would like to apologize for the fact that the seal was already open. In this case, the items are shipped directly via Amazon, which means that we unfortunately have no influence on the shipping process.

Nevertheless, the fact that the seal has been opened does not necessarily mean that there is a fault. If you cannot detect any damage to the device or accessories, we would ask you to test the device normally and give us feedback if any faults occur. It is possible that the seal was only damaged during the shipping process without the packaging being opened.

The seal on your order via our store was opened or damaged?

Please proceed as mentioned above. You are also welcome to contact us directly so that we can check the device.

We have set up a test account so that you can see our tracking portal for yourself. It contains a Test FINDER that regularly records routes. You can log in to the test account as follows:

1. Download the FINDER Portal v2 app from the App Store or Google Play Store.
2. Open the app and click on “Demo account login”.
3. Log in and test **.
4. Optionally, you can also simply log in at www.v2.finder-portal.com/login.

*As several customers have access to the account, we would not recommend activating the sending of messages permanently.

**Whether you allow the app

E-Mail: You can reach us by email at the following addresses: [email protected]

24/7 WhatsApp: You can reach us around the clock via WhatsApp at +49 176 5781 0417

Telephone: You can reach us by telephone on +49 (0) 2292 39 499 59. Our telephone hours are Monday to Thursday from 09:00 to 16:00 and Friday from 08:00 to 14:00.

We also answer questions via our social media channels.

In Europe, the 2G network standard is still available in the vast majority of countries with the exception of Switzerland and Liechtenstein. The complete switch-off is not planned here until 2028. However, not all network providers agree on this and it is possible that the date will be postponed even further.

Despite the planned shutdown of the 2G network (also in Germany), there is still a very high demand for this network. As the 2G network coverage was the basis and is still used by many systems (e.g. traffic lights, other tracking systems, etc.), a switch-off is practically unthinkable, at least in the next few years. The actual complete shutdown of the 2G network has so far only been implemented in a few countries, such as the USA, Japan, Australia and Singapore.

On our homepage you will find a map with an overview of the countries in which our devices currently work and therefore, to our knowledge, the 2G network is available: https://www.paj-gps.co.uk/gps-tracker-sim-card-coverage-from-paj-gps/

SMS tracking was an outdated tracking method that we have no longer offered since the beginning of 2019.

The devices had to be provided with their own SIM card and could not be operated via the FINDER portal.

The current tracking method is online tracking, where the SIM card is already integrated in the devices. Tracking runs via the FINDER portal and is much more user-friendly and also more cost-effective for you as a customer.

FREE REPAIR FOR MATERIAL DAMAGE CAUSED BY:

• Material defects
• manufacturing defects
• Wear and tear (for original batteries)
• Accident (impact and fall) in case of malfunction
• Water, moisture and sand damage

Other benefits:

• No customer deductible
• In the event of a total loss, 1 free replacement per year with a refurbished device of the same type and quality

There is basically no limit here. With the access data for the FINDER portal, any number of people can log in from different devices. However, it is recommended that settings in the portal are only made from one device.

If you have any further questions about the FINDER portal, please visit our specially developed and illustrated help page.

We offer different subscription durations to give you more flexibility:

• Duration: 1 month
  • Billing: monthly
  • Price: €3.50
  • Equivalent to: €3.50 per month
• Duration: 6 months
  • Billing: every 6 months
  • Price: €18.00
  • Equivalent to: €3.00 per month
• Duration: 1 year
  • Billing: annually
  • Price: €30.00
  • Equivalent to: €2.50 per month
• Duration: 2 years
  • Billing: every 2 years
  • Price: €48.00
  • Equivalent to: €2.00 per month

Note: The cost of the service package subscription is billed together with your Finder-Portal license. The subscription duration is tied to the length of your Finder-Portal license. Once your Finder-Portal license ends, the service package subscription will also automatically terminate.

As soon as you have received your FINDER, you can register it here. Once you have selected the portal term, you can include the service package subscription there.

If you already have an active Finder portal license, you can contact us at any time by telephone or in writing to take out this at a later date.